Vacmaster in Markham, ON Closed now

Reviews about Vacmaster

• ★ ★ ★ ★ ★

  2020-08-07, by Adriano L
  I found this company while looking for a Canavac central vacuum. Their online prices were better than anywhere else online. When I contacted them, I was pleasantly surprised by how comprehensive their answers were (via email). Rather than just trying to sell an additional unit, I actually felt like they wanted to sell me what was right specifically for me. Ordering online was simple, the installation was set up via email, and it really was that easy. On the day of the installation, I received a call prior to Steve (the installer) arriving. Nice touch when you are given a 3 hour window. Installation was simple; Steve is easy to talk to, happy to answer questions, and performs very neat installations. What really made me write this review is this...there was a small error made that in the grand scheme of things wasn't all that important, but I notified them of it nonetheless. I made it clear I wasn't looking for money back, or any "freebies", but they absolutely insisted that I accept additional central vacuum tools (via courier) as a gesture of goodwill. They didn't need to do this, but they did. To me, that tells me that they take pride in their reputation, and that they take customer satisfaction seriously. That attitude is getting more and more rare these days. They deserve credit for it. Great prices and even better advice and service. Highly recommended.
• ★ ★ ★ ★ ★

  2019-12-30, by Mike Racic
  Had to bring in my hose and powerhead to VacMaster recently, as I had a problem with the circuitry. What I really liked about Joe & Karen is that the service was fast and relatively inexpensive. Joe quickly diagnosed the issue and it was a small part that didn't cost a lot. Joe replaced it as he had the part in stock. He also took the time to educate me so that I can get maximum performance and life out of my unit. I know he cares about his customers and takes the time to explain the equipment. Overall, I have a high-level of trust in VacMaster, and Joe &Karen stand behind the products they sell. Thank you! Mike